Refund policy

We want you to be happy with everything you get from Grandad Farms.

If something is wrong with your order, contact us within 7 days of pickup or delivery. Call or text Mark at (208) 291-1625 or email mark@grandadfarms.com, and tell us your order number and what went wrong. Photos help.

We'll make it right with a replacement or a refund. Approved refunds go back to your original payment method.

Because our chicken and eggs are perishable food, we can't accept returns of opened or used items, but please still reach out if there's a problem so we can help.

For subscription and order cancellations, see our Cancellation policy.